Delivery, Return & Warranty Policy
1. Delivery Terms & Fees
- Ground Floor Delivery: Our standard delivery service is limited to the Ground Floor of your building.
- Lifting Charges: Delivery to higher floors is only available via a service lift. If no lift is available, additional labor charges will apply for manual lifting.
- Access Road: Delivery is subject to suitable road access for our transport vehicles (trucks/vans).
2. Mandatory Inspection at Delivery
- Presence of Staff: Customers must inspect the product thoroughly while the delivery personnel are present.
- Damage Reports: Any physical damage (scratches, cracks) or incorrect items must be reported immediately to the delivery staff.
- Important: Once the delivery personnel leave the premises, physical damage claims will not be accepted.
3. Product Variations & Availability
- Fabric Variations: Due to lighting or stock fluctuations, fabric shades may vary slightly from website images. If a specific fabric is unavailable, we will offer alternatives or a full refund.
- Stock Outs: Dhaka Furniture reserves the right to cancel and refund orders if a product is out of stock or cannot be manufactured.
1. Return and Exchange Window
- You have a maximum of 3 (three) days from the date of delivery to request a return or exchange.
- Requests made after this 3-day period will not be accepted.
2. Eligibility Criteria
To be eligible for a return or exchange, the item must be:
- Unused, unassembled, and in its original packaging.
- Accompanied by a valid proof of purchase (original receipt/invoice).
- Note: Only regular-priced items are eligible. Sale, discounted, or promotional items are non-returnable.
3. Return and Exchange Fees
Due to the logistics involved in moving furniture, the following fees apply:
- Return Fee: A restocking fee of 25% of the total invoice amount will be deducted from your refund.
- Exchange Fee: An exchange fee of 15% of the total invoice amount will apply if you swap for a different product.
4. Non-Returnable Items
We cannot accept returns for:
- Customized Products: Items made to your specific size, color, or design.
- Assembled/Used Items: Any furniture that has already been set up or used.
Customer Damage: Damage resulting from misuse or improper handling by the customer.
5. How to Initiate a Return
- Contact us via email at info@dhakafurniture.com within 3 days of delivery.
- Provide your order number and photos of the item.
- Do not send items back without prior written approval from our team.
6. Refund Policy & Timeline
- Inspection: Once we receive your returned item, we will inspect it to ensure it meets our eligibility criteria.
- Approval: We will notify you via email/phone regarding the approval or rejection of your refund.
- Refund Amount: If approved, your refund will be the total invoice amount minus the 25% restocking fee.
- Timeline: The refund will be processed to your original payment method (or agreed channel) within 10 (ten) business days.
We stand behind the quality of our craftsmanship. All our products come with a 12-month comprehensive after-sales service warranty (covering both parts and labor) against any manufacturing defects or material inconsistencies.
What is Covered:
Any structural defects arising from the manufacturing process.
Issues related to the quality of the materials used.
What is Not Covered:
Damages resulting from improper usage, accidents, or unauthorized modifications.
Natural wear and tear that occurs over the course of normal product usage.
Damage caused by extreme environmental conditions (e.g., damp walls or direct sunlight).
Our goal is to ensure you receive the best value for your investment in premium furniture.
For any queries or assistance, please reach out to us:
- 📧 Email: info@dhakafurniture.com
- 🏠 Address: 4th Floor, 827 Begum Rokeya Ave, Dhaka 1216
